Covid-19 planned resumption

of Brighter Dental services

We are phasing back our full range of dental services and can now offer routine dental care and register new private patients in most locations (but not yet Penzance). As national Infection Prevention & Control guidance hasn’t yet changed we will not be lifting any of our current Covid restrictions as above all the safety of our patients and our people remains our utmost priority. Thank you for your understanding and please see more here.

 

What to do if you need us:

  • Patients requiring emergency treatment at this time can contact us via 0333 405 0290 – our colleagues will arrange an initial telephone consultation with one of our dentists prior to referring you to a Hub, if required
  • Patients requiring a Brighter Dental appointment can call 0333 405 0291 – our colleagues will explain what services are currently available in each of our locations and how/when you can access them
  • Whilst we are of course observing social distancing, please continue to telephone our practices rather than attend in person without an appointment
  • Except for children and patients with carers, please attend your appointment alone and arrive at the practice at your allotted time – if you arrive early please wait outside. If you have any symptoms of Covid-19 after booking your appointment please contact us and we will reschedule
  • Instead of calling the practice on your arrival and waiting outside, patients now have the option to remotely self-check in for appointments via text message from our patient management system – this will be sent to you on the day of your appointment with the link being active 30 minutes before you are due to be seen

 

Our commitments to you:

We will continue to follow the guidance from governing bodies and adhere to any new guidance that has been issued, ensuring that our clinical operations and infection control procedures are current. These will also guide how we interact with you prior to, during and after your appointment so you may see other changes such as:

  • Greater communication in advance of your appointment to ask some screening questions and it is likely you will be asked those same questions and more when you attend for your appointment
  • Hand sanitiser and other safety protocols will be in place when you enter the practice
  • Appointment times and procedures will ensure social distancing from other patients during both arrival and departure, and in the waiting room
  • Card payments only, no cash, and where possible payment will be taken over the phone upon booking your appointment
  • Thorough clean-down protocols between patients in surgery

All these measures and more are to protect our patients and our colleagues, and please don’t worry, we will explain these thoroughly in advance of and during your visit to our practice. However, this will impact on the number of appointments we can schedule in a day and also on our ability to operate strictly to the scheduled appointment times, so again we thank you for your patience as more of our services become available.

Please take a look at the Oral Health Foundation’s poster here, which explains the changes you can expect when attending for a dental appointment.

 

We look forward to welcoming you for your regular dental care and if you have any queries please don’t hesitate to contact us.